kindness

“I appreciate the compliment,” I said, brushing it off, “but I really can’t take credit. The stuff you’re talking about happened at a grassroots level among the volunteers and had little to do with me.”

“Stop,” she said, interrupting me right back. “You need to listen to me. This organization has been transformed since you’ve been in leadership. You need to take some credit for that.”

I wasn’t prepared to hear her the first time she said it.  I was having a bad day (well, a bad week, really… maybe even a bad month) and was fairly sure that almost everything I’d done in the past 5 years that might look like success was probably a complete fluke and that there had been more failure since I’d been at the helm than honest-to-goodness accomplishments.

Just the day before, this same board member had sent me an email when I’d responded to her request for a powerpoint presentation I’d created.  The email had few words, but the ones I remember were “YOU’RE AMAZING!”

When she stopped me in the middle of the conversation where I’d tried to pass off any credit I didn’t think I deserved, I took note.  Maybe there was something in what she was saying.

The rest of the day, my footsteps around the office hallways took on an extra little bounce.  Someone believed in me. Someone thought I was amazing.

A little later that same day, I got a simple voicemail from one of my employees.  “You don’t have to return this call, but I just thought you should hear that you’re doing a good job.  Keep it up.”

Really? I’m doing a good job? Ha! Who knew? I grinned. The bounce turned to a little dance.

When I was growing up, there were two simple words that came out of my dad’s mouth almost every time we left home. “Be kind.” Simple as that.  No big speech about how we should live out our dreams, stand up for the oppressed, or be important in the world.  Just “Be Kind.”  In his mind, we were living successful lives if we were offering some kindness to people along the way.

The day those two people offered me simple kindness in their encouraging words marked a noticeable shift for me. My faith in myself grew, my commitment to my job grew, and, more than anything, my ability to perform up to the standards they believed I was capable of grew. Even better? I paid it forward by being kind to the next person I met, and the next, and the next…

It’s such a simple concept, this kindness thing, but it can have a transformative affect. It can change someone’s outlook on life. It can shift the path they’re on. It can spread like wildfire when they pay it forward.

Be kind. Be an encourager. Be a supporter. Offer the compliment someone needs to hear to help them get past a bout of self-doubt. Give someone ten minutes of your time just to listen to their stories. Value each person you speak to today. Leave a voice mail. Buy cookies. Take someone out for lunch. Drop a coin in a busker’s hat. Give someone the grocery cart for free instead of expecting the dollar it cost you to unlock it. Pay for the coffee of the person standing behind you in line. Tell your boss she’s doing a good job. (News flash – managers need encouragement too!) Send a thank you card. Put a love note in your husband’s brief case. Leave a friendly comment on a blog. Leave an extra tip for your hairdresser. Help someone carry a heavy load.

A few months ago, my friend Jo-Anne told me that after the planes struck the towers on that fateful day in September, she’d been struggling with how she could respond.  In reaction to the evil that she saw, she decided that the only wise response would be to start a kindness revolution. Starting with extending simple kindness to whomever she met, she believes that kindness has the potential to spread and heal and hopefully transform the hurts that cause anger, violence and evil. (I can testify that it’s working at least a little bit, as I’ve been the recipient of her kindness more than once.)

On this, the anniversary of 9-11, let’s start a kindness revolution.  It’s simple. Just be kind. It will change you. It will change the world.

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